Return, Refund & Warranty Policy

Products Warranty

All new products warranty is subject to the warranty policy of the individual vendor. Please refer to individual product for warranty period.

Dead on Arrival (DOA)

Meaning : Item shows symptoms of a hardware failure, preventing basic operation upon its first use out of the box, and then it may be deemed DOA.

Important!

  • Please note that original manufacturers’ packaging is part of the goods; please ensure you return the DOA product to us in their original packaging.
  • The goods are second hand without the packaging and we may not therefore be able to process your return.
  • Any free promotional gift issued with an order must also be returned if you are returning those goods.
  • If the customer misrepresents the condition of the product, Pineapple Computer Systems Sdn. Bhd. may imposed a RM100 handling fee and the product will be returned to you at your expense.
  • Any returned product that is damaged through customer misuse or is missing parts due to customer tampering will not be accepted.
  • Product must be deemed DOA by the respective vendor in order to receive a replacement unit.
  • If product is reported as DOA to Pineapple Computer Systems Sdn. Bhd. more than 7 days after you receive it, standard warranty shall apply.
  • If the product is deemed by respective vendor NOT to be DOA, standard product warranty will apply.

Returns & Exchange Policy

  • Should you change your mind on your item purchased, we are glad to provide an exchange. Pineapple Computer Systems Sdn. Bhd. do not practice refund policy unless necessary.
  • Should customer choose a higher value product for the exchange, customer is required to pay the differences. No refund will be given should the value is lower.
  • Before returning your product, please call our customer service for an RMA Exchange No.
  • Exchange product must be returned to Pineapple Computer Systems Sdn Bhd within 7 days from the invoice date.
  • Please ensure you return the goods to us in their original UNOPENED packaging for all exchanges.
  • Please note that original manufacturers’ packaging is part of the goods, so please retain it incase you wish to return them for DOA or exchange.
  • The goods are second hand without the packaging and we may not therefore be able to process your return.
  • Any free promotional gift issued with an order must also be returned if you are returning those goods.